SHIPPING
All orders are shipped within 3 to 5 business days of you placing the order using DHL eCommerce, USPS, or UPS depending on your location and fastest available service. The typical delivery time frame is between 5-10 business days however, you may receive your items much earlier. All orders are shipped with a tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
RETURN & EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All WETSU apparel and gear comes with our premium quality guarantee. We hold ourselves to a higher standard than most small businesses. If your item doesn't fit or there's a defect, we will replace it no questions asked. The fastest way to ensure you get what you want is to contact us at mike@wetsu.co so we can initiate the return.
To start a return or exchange, you can also use your customer account.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For soft goods, please make sure you wash before deciding if it is too large or print is too heavy, as the material will shrink and the ink will flatten and have a nice vintage look to it.
